Privacy Policy

Welcome to Carv. This Privacy Policy explains how KingsMen Services and Consulting LLC ("we," "us," or "our") collects, uses, and discloses information about you when you use our website (carv.gg), our desktop application ("Carv" or the "App"), and the services we provide (collectively, the "Services").

Your privacy is important to us, and we are committed to protecting your personal data. By using our Services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information in a few different ways to provide and improve our Services.

A. Information You Provide Directly

  • Account & Activation Information: When you subscribe to and activate the Carv app, we require your email address and the unique license key we provide to you.

  • Communications: If you contact us for support or other inquiries, we will keep a record of that correspondence, including your email address and the content of your messages.

B. Information We Collect Automatically

  • Device Information: To enforce our "one active instance per user" policy and prevent license abuse, we collect a unique, anonymous hardware identifier (Machine ID) from the computer where you activate the Carv app. This ID is generated based on your system's hardware and does not contain any personally identifiable information.

  • [NEEDS YOUR INPUT - Usage Analytics] (Example if you say yes: "We may collect anonymous data about how you interact with our App, such as features used and session duration. This helps us understand what is working and improve the product.")

  • [NEEDS YOUR INPUT - Website Analytics] (Example if you say yes: "When you visit our website, we may use cookies and similar tracking technologies like Google Analytics to collect information about your browsing activity, device type, and location to help us understand our audience and improve our site.")

C. Payment Information

  • [NEEDS YOUR INPUT - Payment Processor] (Standard Answer: "We use Stripe as our third-party payment processor. We do not collect, see, or store your full credit card information. All payment details are provided directly to Stripe, whose use of your personal information is governed by their privacy policy.")

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide and Manage the Service: To authenticate your access to the App using your email and license key, and to validate your subscription status.

  • To Enforce Our Terms: To bind your license key to a single Machine ID to prevent unauthorized sharing and enforce our terms of service.

  • To Communicate With You: To send you essential service-related emails, such as your welcome email with your license key, payment confirmations, and responses to your support requests.

  • To Improve Our Services: To analyze usage data and feedback to fix bugs, develop new features, and enhance the user experience.

3. How We Share Your Information

We are committed to not selling your personal data. We only share your information with trusted third-party service providers as necessary to operate our business, or as required by law. These include:

  • Payment Processors (Stripe): To process payments and manage your subscription.

  • Cloud & Backend Providers: To host our activation servers and database.

  • Email Delivery Services: To send you transactional emails.

We may also disclose your information if we are required to do so by law, to protect our rights, or to ensure the safety of our users.

4. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

5. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date at the top. We encourage you to review this policy periodically.

6. Contact Us

For general questions and technical support, the best way to reach us is by submitting a ticket in our Official Discord Server. For any legal notices, billing inquiries, or if you are unable to access Discord, please contact us via email at support@carv.gg.